The firmware of my device is not updating

Follow this guide if the firmware of your Omlet device is not updating.

Step 1: Install the Omlet app

• App Store: Download here
• Google Play Store: Download here
  

If you have already installed the Omlet app. Ensure you have updated the app to the latest version.

Step 2: Follow the 'How to add a device to the Omlet App' guide

• How to add a device to the Omlet App

Step 3: Check your power settings

• How can I maximise my Autodoor battery life?

If you are using batteries: -  In notifications only mode, the device will only check in with our server twice a day. -  In notifications + control mode, the device will check in with our server every 10 minutes.

Step 4: Wake the device up

Manually wake up the device and ensure it is correctly connected to the Omlet app.

Step 5: Press the 'Update firmware' button in the Omlet app

• How to check if your firmware is up-to-date using the Omlet App

Step 6: Check the firmware has updated

Wait 20 minutes to let the firmware update. After this, check if the firmware has successfully updated.

Step 7: Contact customer services

If your firmware still has not updated, contact for further assistance here.