My Autodoor won't open/close when I press the control panel button

If you are trying to open and close your Autodoor manually but pressing the button, and it doesn’t work. Here are some steps you can follow to resolve your problem.

Step 1: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App, if your Autodoor is connected to the Wi-Fi.

• Control panel
• Omlet App

Step 2: Try operating the Autodoor using the control panel

• Try opening the Autodoor using the control panel

Step 3: Does the screen light up?

• Does the screen light up when you press a button on the control panel?
  

Step 4: Is there an error message?

• Is there an error message on the screen?

Contact Customer Service

If this does not work, then please contact customer support here.