Wiring Fault Troubleshooting

Follow the guide below to troubleshoot the 'Wiring Fault' error message. If you have a non-smart automatic door, you can skip step 1.

Step 1: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App, if your Autodoor is connected to the Wi-Fi.

• Control panel
• Omlet App

Step 2: Clean the Autodoor

• How to clean the Autodoor

Step 3: Check the wiring of the Autodoor

• How to check the Autodoor wiring

Step 4: Check the control panel for damage

• How to check control panel for damage

Step 5: Check the connectors of the control panel

• How to check the condition of the control panel connectors

Step 6: Check the motor of the Autodoor

• How to check the motor of your Autodoor

Step 7: Ensure you are using compatible batteries

• What batteries are compatible with the Autodoor

Step 8: Follow the Power Fault troubleshooting steps

Does the issue persist? Please follow these steps:

• Power Fault troubleshooting

Replacements

Need replacements? You can find replacement motors, wires and other available spare parts here.

Still in warranty? Contact customer services here.