The batteries of my Autodoor are draining too quickly

Are the batteries of your Autodoor draining quicker than expected? Then follow the steps below.

Are you using the door online? Skip steps 6

Are you using the door offline? Skip steps 3, 4 & 5

Step 1: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App.

• Control panel
• Omlet App

Step 2: Are you using compatible batteries?

• What batteries are compatible with the Autodoor

Step 3: Check your Wi-Fi levels

• How to check your Wi-Fi strength

Step 4: Follow the troubleshooting guide below

Is your Wi-Fi level below 30% or are you experiencing disconnection issues? This could be why your batteries are draining quicker than expected. Follow this guide to troubleshoot this:

• Connectivity troubleshooting

Step 5: Ensure you are using the correct power mode

• How can I maximise my Autodoor battery life?

Step 6: Using the door offline? Check the Wi-Fi option is disabled

• How to turn off the Autodoor Wi-Fi

Step 7: Customer services

Need further assistance? Contact customer services here.

Looking for replacements? You can find all our available replacements here.