Why have I only received half of my order?

If your order is being shipped in multiple boxes, these can occasionally be separated from each other. We make sure that the boxes always leave Omlet together, but couriers can split the delivery up if for instance they do not have enough spaces on one van, or if some of the parcels do not reach the depot before the cut off time. 

Please be assured that all boxes will be on their way to you, but may be delivered by different vans at different times. You can also track your order here.