Why is my delivery late?

When you receive your Order Dispatch Email this means that your products are on their way! Very occasionally our delivery partners eg DHL, DPD, FEDEX etc will miss their target delivery date to you. This can be for several reasons including parcel misrouting (a parcel might get sent to the wrong sorting depot and have to be sent back again), a delivery driver running out of time, exceptionally busy times of year like Christmas and bad weather delays.

All our partners offer tracking so that you will be able to follow your parcel accurately so that you can at least plan around an order being delayed. Track your order here.