My Autodoor won't stay connected to Wi-Fi

Follow the guide below if your Autodoor unexpectedly loses connection from Wi-Fi.

Step 1: Restart the control panel

• How to restart your Control Panel

Step 2: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App, if your Autodoor is connected to the Wi-Fi.

• Control panel
• Omlet App

Step 3: Check your Wi-Fi strength

• How to check your Wi-Fi strength

If your Wi-Fi strength is under 30% or jump/drops more than 10% in a short period of time, your Wi-Fi strength is not strong enough to maintain a stable connection.

To improve the connection, we recommend either moving the door closer to your router or installing a Wi-Fi extender. If neither of these options work for you, we recommend disabling the Wi-Fi.

Step 4 : Turn off Wi-Fi

• How to turn off the Autodoor Wi-Fi

Step 5: Check the antenna of the control panel

• How to check the antenna of the control panel

Replacements

Need a replacement? You can find replacements such as smart and non-smart control panels here.

Still experiencing issues or still covered by our warranty? Contact customer services here.