My Autodoor is not turning on

Is your Autodoor not powering on? Follow the steps down below:

Step 1: Are you using batteries or the adaptor?

• Batteries → Skip steps 5, 6 & 7
• Adaptor → Skip steps 2 & 3

Step 2: Disconnect the batteries

Take the batteries out of the control panel and try using new batteries.

Step 3: Ensure you are using the correct batteries

• What batteries are compatible with the Autodoor

Step 4: Try using the adaptor

Does the door work with the adaptor? If so, try using new batteries.

Step 5: Disconnect the adaptor

Unplug the control panel and plug it back in. If that did not work, try plugging it into a different plug.

Step 6: Check the connectors of the control panel

• How to check the condition of the control panel connectors

Step 7: Try using batteries

Does the control panel work with batteries? If so, try replacing the adaptor.

Step 8: Check the control panel for damage

• How to check control panel for damage

Step 9: Replace the control panel

Does the control panel still not turn on, or is there visible damage to the control panel?  In that case, we recommend replacing the control panel.

Replacements

Need a replacement? You can find all our available spare parts here.

Still in warranty? Contact customer services here. Please note that damage caused by accidents, third parties, pests, wild animals, pets, weather or natural events, is not covered by our warranty.