My Autodoor leaves a physical gap when opening/closing

Does your Autodoor not open or close all the way? Then follow these troubleshooting steps. If you have a non-smart Autodoor, skip step 1, 6 and 14.

Step 1: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App.

• Control panel
• Omlet App

Step 2: Are you using compatible batteries?

• What batteries are compatible with the Autodoor

Step 3: Inspect the Autodoor

Ensure nothing is blocking the door.

Step 4: Clean the Autodoor

• How to clean the Autodoor

Step 5: Ensure the fail-safe screws are tightened

• How to check the fail-safe release mechanism screws are tight

Step 6: Recalibrate your Autodoor

• How to recalibrate the Autodoor

Step 7: Check the roosting rack position

• How to check if the roosting rack is in the correct position

Step 8: Check the Autodoor hasn't warped

• How to check the Autodoor and frame are not warped

Step 9: Check the motor of the Autodoor

• How to check the motor of your Autodoor

Step 10: Check the Gear Stay of the motor

• How to check if the gear stay of your Autodoor is missing or broken

Step 11: Check the gear rack of the Autodoor

• How to check the gear rack of your Autodoor is in good condition

Step 12: Check the connectors of the control panel

• How to check the condition of the control panel connectors

Step 13: Check the wires of the Autodoor

• How to check the Autodoor wiring

Ensure the wires have not disconnected or unplugged.

Step 14: Recalibrate your Autodoor again

• How to recalibrate the Autodoor

Step 15: Replace the necessary parts

Found a faulty part? You can purchase replacement parts here.

Are you still covered by our warranty? You can contact our customer service team here.