Door Fault Troubleshooting

This guide will take you through the troubleshooting steps for the 'Door Fault' error message.

If you have a non-smart Autodoor, you can start at step 2.

Step 1: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App, if your Autodoor is connected to the Wi-Fi.

• Control panel
• Omlet App

Step 2: Inspect the Autodoor

Ensure nothing is blocking the door.

Step 3: Clean the Autodoor

• How to clean the Autodoor

Step 4: Check the roosting rack position

• How to check if the roosting rack is in the correct position

Step 5: Recalibrate your Autodoor

• How to recalibrate the Autodoor

Step 6: Check the Autodoor hasn't warped

• How to check the Autodoor and frame are not warped

Step 7: Check the motor of the Autodoor

• How to check the motor of your Autodoor

Step 8: Check the Gear Stay of the motor

• How to check if the gear stay of your Autodoor is missing or broken

Step 9: Check the rail of the Autodoor

• How to check the gear rack of your Autodoor is in good condition

Step 10: Check the connectors of the control panel

• How to check the condition of the control panel connectors

Step 11: Check the wires of the Autodoor

• How to check the Autodoor wiring

Step 12: Replace the necessary parts

Located the issue? You can find all our available spares here.

Still in warranty or not sure which part you need? Contact customer services here.