Crush Detected Troubleshooting

This guide will take you through the troubleshooting steps for a persistent 'Crush Detected' error message.

If you have a non-smart Autodoor, you can skip step 2.

Step 1: Understanding the error message

• What does the “Crush Detected” message mean?

Step 2: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App, if your Autodoor is connected to the Wi-Fi.

• Control panel
• Omlet App

Step 3: Clean the Autodoor

• How to clean the Autodoor

Step 4: Recalibrate your Autodoor

• How to recalibrate the Autodoor

Step 5: Check the fail-safe screws

• How to check the fail-safe release mechanism screws are tight

Step 6: Check the crush sensors of the Autodoor

• How to check if the crush sensors are corroded

Step 7: Replace the crush sensors

Are the sensors faulty? You can purchase a replacement here. 

Still in warranty? Contact customer services here.