My Autodoor does not open/close when I ask it to in the Omlet app

If your Autodoor is not responding to commands from the Omlet app, follow these steps.

Step 1: Update the Omlet App

Check the App store or Google Play Store to ensure you have installed the latest version.

Step 2: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App, if your Autodoor is connected to the Wi-Fi.

• Control panel
• Omlet App

Step 3: Check your power mode setting

• How to change power mode in the app

If you want to control the Autodoor from the app, please ensure you have selected the 'notifications + control' mode. In this mode, the Autodoor will check for new commands from the app every 10 minutes.

Step 4: Check your Autodoor is online

• What does ‘Device Offline' mean?

If your Autodoor is offline, reconnect your door.

Step 5: Can you manually open the Autodoor?

• Can I open the Autodoor manually?

Step 6: Check for error messages

• What are the messages you might get from the Autodoor?

Still experiencing issues or need further assistance?

You can contact our Customer Service team here.