I am not receiving notifications from the Omlet App

If you are not receiving notifications from the Omlet App for your smart devices, follow the steps below

Step 1: Ensure you have updated the Omlet App

• Google Play Store
• App store

Step 2: Check your device is online

If your device is offline, you will not be receiving notifications about the activity of the device.

• What does ‘Device Offline' mean?

Step 3: Is your firmware up-to-date?

There are two ways to check your firmware version. Either by using the control panel or using the Omlet App.

• Control panel
• Omlet App

Step 4: Ensure you have enabled notifications

Step 5: Check events are updating in the Omlet App

Step 6: Contact customer service

If you are still not receiving notifications, contact our customer service team here.